Proven Results

Our services are based on a sense of mutual respect. Only with a non-judgmental approach can we operate effectively and build fundamental trust.

Why Choose Us?

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Harbour Homes, through good leadership, provides a thorough induction, training opportunities, regular supervision, and yearly appraisals to our staff team.

This enables staff to gain and build on their skills and confidence, to provide a high level of quality care. We aim to nurture passion in our staff, so they can come to work with a sense of optimism and purpose.

We have significant expertise in delivering health and social care services for adults with complex and enduring mental health needs.

We embrace a culture for change that strives for continuous improvement, reflection and achievement of excellence. We actively promote imagination and positivity to motivate our staff and those we support.

Our Values

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We promote openness and accountability. The active participation and partnership of people who use our services and families is central to good practice and positive outcomes.

We are committed and passionate about what we do. Our aim is to provide positive and quality outcomes for the people we support enabling power, choice and achievements.

Feedback about a service is always welcome and can be used to influence the planning, development and improvement of the service.

Through working with a wide range of people from diverse backgrounds, we understand the importance of respecting the views of each service user ensuring their active involvement at all stages of planning and delivery.

Quality Assurance

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We work hard to establish and maintain positive working relationships with all stakeholders to maintain our quality service.

We are dedicated to providing service users with the very highest quality of care and services.

To that end, we have a rigorous process of quality assurance in place, which includes a series of strict audits, surveys and inspections.

 

 

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Testimonials

"The service works well with a client group which can be difficult to place because of the level of risk and/or challenge posed. The organisation is active, dynamic and working hard to improve opportunities for its clients The organisation appears intelligent and responsive and works well with local and countywide services and with commissioners"

Commissioner

"Harbour Homes provide a professional and bespoke service to service users living in or moving into their care home. They work well with the service users in their home and are caring whilst being boundaried. Always enabling and promoting the service users independence. They are supportive and provide assistance where necessary, and are led by the client using a person centred approach. I would not have any hesitation in recommending this care home to other colleagues."

Social Work Assistant

"I have found the service at Harbour Homes very professional. Whenever I have visited the staff have been welcoming and accommodating. I am well informed regarding my service users progress and overall wellbeing. If there have been any concerns I have been able to contact Harbour Homes without any difficulty and liaise with staff in a timely fashion. The staff have always been very responsive. I am extremely satisfied that my service user is being given a good service which currently meets their needs."

Social Worker

"As I walked through the front door, I could feel that it was a safe, kind and welcoming environment to live in. All the staff at Harbour are always there to encourage and assist me to improve my daily living skills, which is a big help for me. They also never turn away from me if I need help of support and they do all they can to assist me of find a positive solution."

Current resident